Terms and Conditions

Delivery & Sales conditions of Eickhorn-Solingen Limited.

Prices Prices are in Euro and include local taxes (where indicated) only. Prices are ex works and are subjecty to change without notification. Any import & customs duties due are the responsibility of the customer. For a full quotation please contact the sales team. Payment For international orders we accept VISA & Mastercard. For German/European orders we accept Cheque, Visa & Mastercard. Goods will not be despatched until payment has been received in full and has cleared your bank account. Minimum order value Minimum order value is 75.00 plus delivery. Any orders received for less than this will be charged a minimum of 75.00 which includes a handling fee plus the standard delivery charge. Shipping Eickhorn-Solingen Limited only ship using UPS ground service worldwide. Shipping cost is dependant on the destination and will be charged as per UPS's current tariff in addition to the order value: (These prices are correct at the time of printing these prices are not within the control of ES and are subject to change without notification). Zone A Germany 4,60 EUR Zone B EU I (Benelux, Denmark, France, England, Italy, Austria) 15,00 EUR Zone C EU II (other EU countries) 45,00 EUR Zone D United States, Canada 60,00 EUR Zone E East Europe, Balkan, Russia 65,00 EUR Zone F East Asia 80,00 EUR Zone G South America, Afrika, Australia, China 95,00 EUR Zone H Middle East, South East Asia 105,00 EUR Zone Schweiz 28,00 EUR Return charges due to insufficient or unknown address is at customers cost and will be charged back accordingly. Shipping restrictions Important information to our foreign customers: All our articles are legal and in accordance to the German regulations. However, we recommend that all our customers make themselves aware of import regulations legal restrictions and laws pertaining to their own countries as it is the responsibility of the buyer to comply with local laws and regulations. Eickhorn-Solingen Limited cannot be held responsible for any cost or damage caused by import procedures outside of Germany. For further information about the import of our products please visit your local government website for further information on customs proceedures and costs into your country. It is your responsibility to comply with your local laws ! - Eickhorn-Solingen Limited does not accept any liability for the import of our products outside of Europe. Return/Exchange Policy If you are not satisfied with your pruchase you must return the item within 14 days from date of invoice including all original packaging at your cost. A refund will be issued less any handling, credit charge and carriage fees that have been applied. NO REFUND WILL BE GIVEN IF THE PRODUCT HAS BEEN DEEMED TO BE USED. THE ITEM WILL BE RETURNED TO SENDER AND A FURTHER CHARGE FOR CARRIAGE WILL BE MADE. ALSO OES WILL NOT ISSUE A REFUND IF A RETURN ITEM IS RECEIVED POSTAGE FEE UNPAID, (UNLESS PREVIOUSLY AGREED WITH THE COMPANY). If you are not 100% happy with your purchase then at the discretion of the company we may allow you to exchange your product for one of a similar item or another model. Please return your item(at your cost) to Eickhorn-Solingen Limited Kolumbusstraße 6 42655 Solingen Germany and we will send out replacement unit(s) once payment for any difference in price have been paid in full. Warranty Warranty is given on all products in accordance with the law. Taxes All items shipped within the European Community are subject to a taxable charge of 19%. All shipments outside of the European Community are tax excempt although they may be subject to import duties and customs clearance in the receiving country. OES accepts no responsibility for the payment of these taxes. Jurisdiction Only German law is applicable. All products remain in the property of Eickhorn-Solingen Limited until payment has been received in full. Copyright The company reserves the right to modify, alter and or change any product at any time. Colours depicted on this website are for guidance only and may vary from time to time. This website is protected by copyright law and is solely owned by Eickhorn-Solingen Ltd. its products and contents may not be reproduced or copied without the express permission in writing from the company. Supply All items are based on limited supply. Eickhorn-Solingen Limited reserve the right for partial shipments. Indications on weight and measurements are approximate. Amendments, specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our printed description. We reserve the right to correct misprints or errors in both our online and print catalogue. Guarantee Eickhorn-Solingen Limited guarantees all products for 12 months from date of issue against faulty workmanship/materials providing the product has been used and stored in accordance with the companys standard recommendations which are available on request.

Außergerichtliche Streitbeilegung:

Die Europäische Kommission hat zur außergerichtlichen Streitbeilegung von verbraucherrechtlichen Streitigkeiten eine Plattform zur Online-Streitbeilegung (OS) eingerichtet hat. Die Plattform finden Sie unter http://ec.europa.eu/consumers/odr/.

Wir sind nicht bereit oder verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.