Terms and Conditions

Delivery & Sales conditions of Eickhorn-Solingen GmbH (hereinafter ES).

  1. Prices
    Prices are in Euro and include local taxes (where indicated) only. Prices are ex works and are subjecty to change without notification. Any import & customs duties due are the responsibility of the customer. For a full quotation please contact the sales team.
     
  2. Payment
    For any orders we accept Paypal or payment in advance. Goods will not be despatched until payment has been received in full and has cleared your bank account. 

     
  3. Shipping
    ES only ship using DHL ground service worldwide. Shipping cost is dependant on the destination and will be charged as per DHL's current tariff in addition to the order value: (These prices are correct at the time of printing these prices are not within the control of ES and are subject to change without notification).
    Zone A Germany 4,60 EUR
    Zone B EU I (Benelux, Denmark, France, England, Italy, Austria) 15,00 EUR
    Zone C EU II (other EU countries) 45,00 EUR
    Zone D United States, Canada 60,00 EUR
    Zone E East Europe, Balkan, Russia 65,00 EUR
    Zone F East Asia 80,00 EUR Zone G South America, Afrika, Australia, China 95,00 EUR
    Zone H Middle East, South East Asia 105,00 EUR
    Zone Schweiz 28,00 EUR
    Return charges due to insufficient or unknown address is at customers cost and will be charged back accordingly.

     
  4. Shipping restrictions
    Important information to our foreign customers: All our articles are legal and in accordance to the German regulations. However, we recommend that all our customers make themselves aware of import regulations legal restrictions and laws pertaining to their own countries as it is the responsibility of the buyer to comply with local laws and regulations. ES cannot be held responsible for any cost or damage caused by import procedures outside of Germany. For further information about the import of our products please visit your local government website for further information on customs proceedures and costs into your country. It is your responsibility to comply with your local laws ! - ES does not accept any liability for the import of our products outside of Europe.

     
  5. Return/Exchange Policy
    If you are not satisfied with your pruchase you must return the item within 14 days from date of invoice including all original packaging at your cost. A refund will be issued less any handling, credit charge and carriage fees that have been applied. NO REFUND WILL BE GIVEN IF THE PRODUCT HAS BEEN DEEMED TO BE USED. THE ITEM WILL BE RETURNED TO SENDER AND A FURTHER CHARGE FOR CARRIAGE WILL BE MADE. ALSO ES WILL NOT ISSUE A REFUND IF A RETURN ITEM IS RECEIVED POSTAGE FEE UNPAID, (UNLESS PREVIOUSLY AGREED WITH THE COMPANY). If you are not 100% happy with your purchase then at the discretion of the company we may allow you to exchange your product for one of a similar item or another model. Please return your item(at your cost) to


    Eickhorn-Solingen GmbH 
    Kolumbusstraße 6

    42655 Solingen
    Germany

    and we will send out replacement unit(s) once payment for any difference in price have been paid in full.
     
  6. Warranty
    Warranty is given on all products in accordance with the law.

     
  7. Taxes
    All items shipped within the European Community are subject to a taxable charge of 19%. All shipments outside of the European Community are tax excempt although they may be subject to import duties and customs clearance in the receiving country. ES accepts no responsibility for the payment of these taxes.

     
  8. Jurisdiction
    Only German law is applicable. All products remain in the property of ES until payment has been received in full.

     
  9. Copyright
    The company reserves the right to modify, alter and or change any product at any time. Colours depicted on this website are for guidance only and may vary from time to time. This website is protected by copyright law and is solely owned by ES. Its products and contents may not be reproduced or copied without the express permission in writing from the company.
     
  10. Supply
    All items are based on limited supply. ES reserve the right for partial shipments. Indications on weight and measurements are approximate. Amendments, specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our printed description. We reserve the right to correct misprints or errors in both our online and print catalogue.

     
  11. Guarantee
    ES guarantees all products for 12 months from date of issue against faulty workmanship/materials providing the product has been used and stored in accordance with the companys standard recommendations which are available on request.

Out-of-court dispute resolution:

The European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find the platform at http://ec.europa.eu/consumers/odr/.


We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

 

Valid from 04.02.2021